Ch 3: Key Relationships
Remember that the team relies on your leadership, so a great VD would rather err on the side of over-communicating rather than under-communicating. However, this does not mean micro-managing, nor does it mean an assumption of negligence.
As the VD role is one of leadership, we must remember as seasoned team members, we will be working with teammates who are new to our processes, culture and standard of excellence. For example, if a vocalist shows up unprepared or uncertain for a service, let's begin by ask questions pertaining to their preparation journey:
“What was your week like?”
“What challenges did you experience in preparing for today?”
“Was there anything unclear or confusing about the set or parts assigned?”
“How can I equip you better for future services?”
When we take the time to investigate where our teammates are at, we will often find mistakes and errors are not due to a lack of care or respect, but often a lapse in knowledge or understanding. It is our role as VD to help build into our vocalists both skill and culture.